Snowboard Addiction

Yes. We ship the DVD package world-wide. Shipping for the 5 DVD program is US $11.50 for Canada, US $16.50 – USA and US $21.50 for all other international destinations. We have shipped to over 30 different countries and have not yet encountered any shipping problems. You may be required to pay tax/duty to customs for importing products to your home country however only 1 of our customers has ever reported any tax/duty added so this is unlikely.

All our packages are sent with Canada Post using their standard air mail delivery service. The packages normally take between 6 – 10 business days to arrive. It may take longer if you live in a far away country or the mail service in your country is slow. We ship our packages at 9am on Mondays and Noon on Thursdays. The packages are guaranteed to make it to you (provided you gave us your correct address) and we’ve never had a package get lost in the mail. If you’ve made an order and it has not yet been delivered, then please sit tight, it’s on it’s way. Please do not email us 7 days after you’re purchase asking where it is. We get a lot of email and have trouble replying to even the important questions.

Yes. We accept any kind of payment. Cash, check, money order, carrier pigeons, all major credit cards & Paypal. If you don’t have a credit card, it’s easy to link almost any bank account with a Paypal account. If you need to arrange an alternate method, then contacts us at: info@SnowboardAddiction.com

If you’re a previous Snowboard Addiction customer, then it’s only fair that you get all the new material at a heavily discounted price. Previous customers are eligible to subscribe to our Snowboard Addiction updates program and get all the brand new material as it’s released. Click here for details.

Our product is the worlds best snowboard instructional program, and to keep it that way we have a lot of expenses. Filmer’s, producers, editors, employees and DVD production costs for example. We do understand it’s expensive but promise to make it a worth while purchase for you. The price of our program is much cheaper than most freestyle lessons and it lasts forever.

We sometimes have sales and promotions. Sign up to our newsletter from the homepage to hear about our discount and promotions: Snowboard Addiction Newsletter

At the confirmation stage of the checkout process. It’s a green box below the sub totals and after you enter it you have to press update for the discount to be applied.

You most certainly can. Get them Here.

If you don’t learn anything that dramatically improves your riding, we’ll refund you 100% of your purchase price and an extra 20% for trying the program out.

To qualify for your 120% money back guarantee just write us a short email explaining why your not satisfied and we’ll process your refund as quickly as possible.

Soon. Right now we do have a Snowboard Addiction channel on iTunes but only with the free lessons available so far. In the near future we will have each section available for purchase as well as the whole program for both the Freestyle and Learn to Ride programs. Sign up to our newsletter for details Snowboard Addiction Newsletter.

Yes. On top of the Snowboard Addiction Camps, we also offer individual coaching sessions that range from half day lessons to full week all inclusive sessions. To find out more or see reviews of previous riders check out the Snowboard Addiction Forum. We also have a unique phone/webcam coaching session available for private lessons. Check out our products page: Phone/Webcam private coaching.

We give out a selection of stickers FREE to every customer of the DVD program. We do have extra stickers or massive Snowboard Addiction stickers if you want them however we don’t get a lot made so our prices are not very competitive. All the stickers are die cut and high quality. Here’s the prices, email us with what you want and we’ll email you back with a Paypal invoice which you can pay online.

• Small SnowboardAddiction.com sticker – Approx 10cm x 1cm – $1.50 each
• SA logo sticker – approx 5cm x 5cm – $2 each (these are the coolest ones)
• Large SnowboardAddiction.com sticker – approx 30cm x 2cm – $4 each
• XL SnowboardAddiction.com sticker – approx 60cm x 4cm – $12 each
• XXL SnowboardAddiction.com sticker – approx 1m x 8cm – $25 each
• (big sticker for a car etc same as the one that takes up the whole length on my board on the videos)
• XXL SA logo sticker – approx 30cm x 30cm $25 each (big sticker for a car etc)
• Shipping and handling – $5 flat rate.

Email: info@SnowboardAddiction.com

We will be selling T-shirts and hoodies etc soon. Make sure you’re on our newsletter for the latest info.

Yes. The download version has exactly the same material as the DVD package although it is download quality not DVD quality (good enough to watch full screen on a computer, probably wouldn’t look great on a huge TV).

No, the downloadable program is not designed to be burnt onto DVD, it is optimized for viewing on your computer or MP3 player and works automatically with Itunes.

The download programs come in the file formats *.M4V (for video) and *.M4A (for audio). These formats are Quicktime and iTunes compatible. The video resolutions on the download programs are 640 x 360 (ratio 16:9).

We do not offer our products in other formats, but we do allow you to convert them as you please.

The DVD’s come simply as ‘DVD Quality’.

No, they are far higher quality than youtube and can easily be watched on a full sized computer screen.

No. At the moment we do not have an instructional program with material for riders who have been on the hill plenty of times but are looking to get to the next level of riding but not quite ready for the park. However we do offer personal coaching lessons available either with a private camp session or personal phone/webcam session. For more info check out the products page here Snowboard Addiction Products.

No, currently there is no section for flatland. However we are working to try and include some in next years release so stay tuned with the Snowboard Addiction Newsletter.

No. We used to offer free updates as we built the original material however we have now released a subscription program for you to get the latest updates as they become available. Sign up here.

Soon. We are planning to have our whole program translated into Mandarin, Korean, Japanese, German Spanish and French. Sign up to our newsletter to know when they are released.

When you make a purchase you should be re-directed back to a unique download page that lasts for 48 hours. You are also emailed with this link so make sure you’ve added info@SnowboardAddiction.com to your safe email list. If you can’t find it check the junk/spam folder. If you purchased through Paypal, then after purchase you must click the obvious link, which says: “Return To Snowboard Addiction” as this triggers the download links. If you didn’t click this link then just flick us a quick email and we’ll respond ASAP with a fresh download link: info@SnowboardAddiction.com.

If the program didn’t download properly then your internet connection may have been interrupted during the download or it may be a problem with your computer. The best solution here is to delete the file which isn’t working and download it again. Check out the troubleshooting section on our website community/forum section Snowboard Addiction Forum.

The videos and audios are optimized for itunes/ipods. Make sure you are running the latest version of iTunes. Download iTunes. They will also open with Quicktime and VLC. Download VLC.

The programs are in a common format they work for all ipods and many other MP3 players but may not work with every type. Follow the latest about other formats our material is available in our Snowboard Addiction Forum.

Buy the Snowboard Addiction program, it’ll show you.

The program is very comprehensive. Once you learn this system you will develop the ability to coach yourself and your riding will progress exponentially. We have a 100% satisfaction guarantee on our downloadable programs, so if you don’t learn anything, you can get your money back.

Check out www.SnowboardAddictionCamps.com

Yes. Nev Lapwood is a professional snowboarder and can help you become one too. There is a section in the Freestyle program on just what kinds of strategies to take to help get you noticed. We also offer private phone/webcam sessions for you to speak directly with Nev and pick his brain from how to get good photos, where to be, who to meet and how to get it all done.

An affiliate is someone who helps promote Snowboard Addiction and gets a commission for their help. Check out our affliate partner section on the website.

Yes, we have photos, logos, videos, referral cards and stickers on our affiliate resources page.

Our refund policy is designed to be able to compensate our customers who did not learn anything from our product. Our refunds are very easy to obtain (just email us) although we vary rarely have to give a refund because our program is pretty dam good! If you’re really interested in our refund policy it can be found with our legal material: http://www.snowboardaddiction.com/tc/ If you are already thinking about a refund before you’ve even purchased then perhaps our product is not right for you. Although in saying that, I do not know a snowboarder in the world who would not benefit from all the material that we have created.

Unfortunately we are unable to accept payment through pokerstars or fulltilt as we do not gamble with our business income. We do however accept most major credit cards and you can link almost any bank account in the world to a paypal account.

Simply click the OBVIOUS unsubscribe button which is at the bottom of every newsletter we send you. We will not keep you on our mailing list if you don’t want to be there. Guaranteed.